How to contact us
Jenni
Last Update 3 bulan yang lalu
We've moved all communications to the TawkTo Platform. You can get there from our website!
Once you're on our website, click the "Contact Us" button:
You can search out knowledge base articles for answers:
Just start typing and options for articles will appear:
Or you can start a live chat with one of our Vendor Support Specialists by clicking "New Conversation:"
Fill out the form that pops up. The more information, the better!
Click "Start Chat:"
a live chat session will pop up:
Our Vendor Support Specialists will answer in the chat:
Once your conversation is over, you can end the chat by going to the Menu Bar in the upper right corner:
And clicking on "End This Chat Session:"
You'll be given the option to have the transcript emailed to you, or to start a new chat:
Each time you open the chat function, it will show you previous conversations for your reference:
We do our best to answer promptly, but please note our operating hours are 9am - 5pm Arizona time:
If you're reaching out during off hours, a response will come in your email:
You can respond like a normal email.
This chat function is the only way to start a new support request.
For immediate answers, you can continue to browse the Knowledge Base.