I have a tech support issue.
I'm getting an error message or blank page when I try to open the site.
Jenni
Last Update 1日前
If you're having trouble loading the Wreno portal on your phone or computer, please try all of the following before contacting support:
- Log out of Wreno, refresh the page after logout, and then log back in.
- Close any extra windows or tabs you have open, especially if Wreno is open in multiple tabs.
- Clear your browser cache. Here's how to clear it:
- Chrome
- Firefox
- Microsoft Edge
- Safari on Mac
- Opera
- iPhone / iPad (may differ per model)
- Android phones/tablets (may differ per model)
- Hard refresh the page.
- MAC: Cmd + shift + R
- Windows: Ctrl + shift + R
- Restart your device.
- Update your phone/software.
- If your internet browser version is older, it might not work.
Supported Browsers: Latest 2 versions of Chrome, Firefox, Safari, Edge, Opera
If you are still experiencing technical issues after trying the above: please contact us using the live chat support available in the bottom left corner of your Wreno account.
Our team may ask for a screenshot of the issue. Here's how to take one:
- PC:
- Windows Key + Shift+ S (allows you to draw the area you wanna screenshot
- MAC
- Command + Shift + 3
- iPhones (most newer models)
- iPad
- Android devices
- Models may differ, but here's a starting point